Policy Center

Shipping Policy

This policy outlines dispatch, vendor handling, courier-label workflows, delivery timing, and shipment responsibility across custom platform orders.

Last updated: August 30, 2026 Support: support@chemcomply.pro Applies to: Public pages, accounts, and related workflows

Vendor dispatch responsibility

Courier and tracking workflow

Pakistan auto-label support

Order Dispatch Model

Shipping responsibility may involve vendor dispatch, manual admin follow-up, or integrated courier workflows depending on order type, destination country, and vendor plan status.

Operational Flow

Relevant vendors receive order records for their listed resources.
Admin retains full record visibility for order monitoring, invoice tracking, and escalation.
Courier API label generation may be used where configured, especially for supported Pakistan delivery flows.
Tracking may be automated through API or updated manually from vendor and admin panels.

Delivery Timelines

Displayed timelines are estimates unless a specific written commitment is attached to the order, gig package, or accepted quotation. Customs, documentation checks, force majeure, restricted cargo handling, and payment verification can affect timing.

Client Responsibilities

Clients must provide accurate shipping and billing information, destination details, and any documents required for lawful dispatch, customs clearance, or safe handling.

Damage or Delay Reporting

If a shipment is delayed, damaged, incomplete, or misrouted, report the issue with order number, photos, and delivery evidence as quickly as possible so the relevant vendor and admin team can review it.

If you need clarification about this policy or require a written operational explanation for an order, account, or verification case, contact the platform support channel and reference the relevant order, enquiry, or account record.

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