Privacy Policy

Information We Collect

ChemComply may collect account details, company information, enquiry content, cart and checkout data, billing details, verification documents, support records, and activity data required to operate the platform responsibly.

• Identity and profile details submitted by buyers, vendors, and service providers
• Enquiry, quote, bid, order, invoice, and delivery information
• Chat, ticket, social, and support interactions needed for moderation and dispute review
• Technical records such as login events, device/browser metadata, language preference, and security signals

How We Use Information

Information is used to run the marketplace, assign enquiries, verify accounts, manage orders, send notifications, protect users, and improve operational quality. We may also use records to investigate fraud, abuse, or policy violations.

Sharing and Access

Information is shared only where operationally required, such as between clients, matched vendors, assigned admins, payment processors, and courier or communication providers. Visibility is also controlled by user role, vendor plan, verification status, and privacy rules configured inside the platform.

Retention and Security

We retain records for platform operations, compliance review, fraud prevention, financial reconciliation, and customer support. ChemComply uses role-based access, verification controls, and internal review workflows to reduce unauthorized access, but users should also maintain strong passwords and secure devices.

Your Responsibilities

Users must provide accurate information, avoid uploading unlawful or misleading content, and use platform communication channels responsibly. If you believe data is inaccurate or requires review, contact the platform support address listed on this page.